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Shipping & Returns

Australian Post Postage & Handling Charges

Please select wisely your choice of delivery.

 

AUSTRALIA

3 -  7 business days "Receipted Delivery" (Australia only)
Cost: $9.95 per order

As we are governed by Australia post deliveries outside of metropolitan areas of capital cities may take longer, order requiring signature on parcel delivery. If you are not available at time of delivery a card will be left informing you to collect your parcel from your local Post Office.

Note: We fully guarantee the delivery of your parcel.

1 -  3 business days "Express Post" delivery (Australia only)
Cost: $15.95 per order

As we are governed by Australia Post deliveries outside of metropolitan areas of capital cities may take longer this service doesn't require signature when the parcel is delivered. Your order will be left in your letter box or at your door step.

Note: When using this service, we do not guarantee delivery of your parcel, if delivery issues arise; we will assist by communicating with Australia Post.

Please Note:

As we are governed by Australia post deliveries outside of metropolitan areas of capital cities may take longer, order requiring signature on parcel delivery. If you are not available at time of delivery a card will be left informing you to collect your parcel from your local Post Office.

Free Shipping  3 - 7 business days "Receipted Delivery" (Australia only)

We offer free post for orders over $180 in Australia only. These orders are shipped via "Receipted Delivery"

Note: We fully guarantee the delivery of your parcel.

Don't hesitate to contact us with any query and if your query is about existing order please state your Order Number - Click here ..

INTERNATIONAL

10 -  21 Days 'Receipted Delivery'
Cost: $39.95 per order

Please Note: International customers to this site warrant understand and agree to the following:

a.. You are liable for any customs charges, duties, or tariffs for their destination country
b.. You understand that if customs impounds your order sent from us, charges &/or cost of goods will not be refunded by us.
c.. You understand that if the goods are returned to us, you will be charged additional delivery costs to resend your order or supply self addressed Express Post bag.

d.. We will contact you via email to inform you of any additional freight cost.

Please Note: For quickest delivery time from placing your order we recommend you order using our PayPal or Credit Card payment option. Orders will only be dispatched once we receive your payment.

Don't hesitate to contact us with any query and if your query is about existing order please state your Order Number - Click here 

Return Policy

We will exchange faulty product by manufacture only, once the faulty garment/s has been received back to our office for assessment. Return freight charges are the responsibility of the Customer. Should a product be faulty by manufacture, please notify us by email within seven days at sales@flirtlingerie.com.au Goods cannot be returned without our prior authorisation.

We will package your order with the utmost care and ensure it leaves our premises under our stringent quality control processes. Should your order be damaged or lost within the freight movements, we are not liable. Please remember; you are responsible for shipping costs of all returns.

For any items or garments which do not fit properly we will exchange the garments providing that we are informed within 2 days of receiving this item. We will do our best to exchange your item for the correct size in the same style, subject to stock availability. Where we cannot supply the identical style we will offer an exchange of another item of the customer's choice for the same value.

All returned items must be new, clean, and unworn with all tags attached and in their original undamaged packaging. Unfortunately we cannot exchange or give refunds for items that have been worn, washed or damaged or that have been soiled or smell of cigarette smoke or where the packing is badly damaged or missing.
Please note we cannot accept hosiery, body stockings, or G-strings or other intimate items for exchange or refund if the package has been opened.

Postage charges when returning goods are the responsibility of the purchaser. Whether exchanging or returning your order or item for a refund or exchange, please include the original packing slip so we can easily locate your information and also a note explaining what you would like us to do (refund or exchange) and any other information such as any faults you have found with the product.

If you wish to exchange the item, please include a self addressed prepaid Australia Post satchel suitable for sending your replacement in, or contact us to pay a second shipping fee. If no satchel is included with your return we will assume you will contact us to pay a shipping fee and we will wait for your contact.

CLEARANCE OR SALE items are not able to be returned if you change your mind, so please choose carefully
Please note that you are responsible for the shipping / postage cost of returning items to us for refunds or exchanges.

Return Address:

Flirt Lingerie Australia - PO Box 3398 Wheelers Hill Melbourne VIC Australia 3150

( a division of WebStop Australia and please note your credit card or card statement will read WebStop Australia)

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